returns

we want your outdoor space to feel perfect.

That’s why we offer a 30-day return policy on all Veradek orders. If you decide that a piece isn’t quite right for whatever reason, you have up to 30 days from the date of delivery to return your item(s). To initiate a return, email us at info@veradek.com or feel free to call us at 888.538.5552 between 8 am to 5 pm eastern time. We’re here to help you every step of the way.

 

eligible returns

You may return most eligible items – for whatever reason – up to 30 days from the date of delivery.  All returned product must be in unused, as-new condition.

 

packaging

Products should be returned in their original packaging. On the outside the box, simply write your order number, name and your return address. On the inside, include your printed invoice slip and/or contact information, order number, and reason for return.

 

return shipping

Please note that you will be responsible for return shipping costs (i.e FedEx/UPS shipping label). If required, we can provide pre-paid shipping labels to make the process easier. If you choose to ship on your own account, we recommend that you choose a shipping method that is trackable.

 

refunds

Once we receive your package, it will be inspected by our team. Provided it is in as-new condition in the original packaging, we will issue a refund less return shipping fees.

If the item was purchased as a gift, you’ll be issued an in-store credit less return shipping fees. 

fast & free delivery

Free fully trackable delivery service on all orders over $49. Guaranteed!

same day dispatch

All orders placed before 2pm EST Monday to Friday are dispatched the same day.

exchanges & returns

Purchased an item that doesn't fit your space? You have 30 days from the shipping date to return or exchange your purchase.

learn more